RALLITEK TERMS & CONDITIONS OF USE


All content included on this site, including (but not limited to) text, logos, graphics, images, button icons, audio clips, and software, is the property of Performance Race Engineering LLC, dba RalliTEK Performance (“RalliTEK”), and RalliTEK.com or its suppliers and protected by the U.S. and international copyright laws. All trademarks, service marks, and trade names are proprietary to RalliTEK and RalliTEK.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with or connected to RalliTEK and/or RalliTEK.com. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property of RalliTEK or its software suppliers and protected by the U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.



ORDER RIGHTS


RalliTEK and RalliTEK.com reserve the right at any time after receipt of your order to accept or decline your order for any reason. RalliTEK and RalliTEK.com reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Your receipt of electronic order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. RalliTEK and RalliTEK.com may require additional verifications or information before accepting any order.


Once you have placed an online or other types of order with RalliTEK and/or RalliTEK.com, you have entered a contract to purchase and you will be charged immediately.


Orders DO NOT always ship on the same day of purchase. Please allow 48 hours for your order to ship.



DUTIES & TAXES


RalliTEK does not pay any possible duties/taxes that may be required of the recipient outside of the United States. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the


recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be.


Customs policies vary widely from country and providence. You should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If items are declined by the recipient during delivery as a failure to pay customs fees, the recipient will not be refunded if the items are not received back to RalliTEK and RalliTEK.com. If the items are received back, the recipient will be not be refunded shipping costs and will be charged a 35% restocking fee.



OFF-ROAD USE


Many items offered for sale through RalliTEK and RalliTEK.com are not manufactured, designed, or sold for any use on public streets and highways and are designed for off-road use only. Some items listed are illegal in many states and are only for installation on racing vehicles, which may never be used on a public highway. There are risks associated with performance and off-road modifications and the use of said modifications. All installations are at the express risk of the customer.


RalliTEK and RalliTEK.com hold no responsibility either implied or otherwise for mechanical, electrical, or other failures when using aftermarket performance products.



ORDERING PROCEDURE


RalliTEK and RalliTEK.com fulfill orders on a first-come, first-served basis. If the item you ordered is not in stock, you will be notified and we will fulfill your order as soon as possible. Cancellations at that time will not be subject to any cancellation fees. Some items on backorder take 4-6 weeks for delivery.


When you order a product, your credit card is charged immediately. You will begin to receive status update notifications about your order as it is prepared by our shipping staff.


When package(s) ship on your order, your order will be updated with tracking information. Once all items have been shipped, you will receive a final order status that all items have shipped. These statuses do not explain the packages associated with each tracking number.



ADDRESS CHANGES – DOES THIS APPLY TO WHOLESALERS?


For security reasons and fraud prevention, RalliTEK and RalliTEK.com will not change any shipping addresses on an order that has already been placed. The customer in question MUST replace the order with their correct credentials and request their incorrect order be canceled. At this time, any cancellation fees will be voided and the customer's incorrect order will be fully refunded.



PAYMENT TERMS


RalliTEK and RalliTEK.com accept ALL credit cards with appropriate billing and shipping addresses. RalliTEK and RalliTEK.com do not accept money orders or wire transfers. All orders must be completed online. Orders are to be paid in full at the time of purchase unless we contact you otherwise. On international orders, prices and shipping costs are subject to change at any time to reflect current exchange rates.



COVID-19 SHIPPING UPDATES


Please note that our products are delivered from various fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions that are subject to local regulations


regarding COVID-19. We do our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.



BACKORDERS


If your item is not in stock at the time of your order, you will be notified and we will fulfill your order as soon as possible. Some items on backorder take 4-6 weeks for delivery. Cancellations at this time will not be subject to cancellation fees.



CANCELLATION & RETURNS


Orders cannot be canceled once tracking numbers have been generated. A generated tracking number is established as soon as the shipping vendor has processed the package in their parcel tracking system. Please refer to the automated email or make contact with a RalliTEK representative for assistance locating a tracking number. Strut Assemblies cannot be canceled once the order is placed.



U.S. DOMESTIC CANCELLATIONS


If you order a product, your credit card is charged immediately. We will begin to receive notifications about your shipment as it is prepared by our shipping staff. If you choose to cancel the order the same day we received it or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you. Item changes prior to your order being shipped must be discussed with a RalliTEK employee.



U.S. DOMESTIC RETURNS


If a product is ordered and not wanted, the unused, unopened item can be returned for a 35% restocking fee. Shipping is not refundable in either direction. Items that are damaged and/or incorrect products received must be reported within 5 days of receiving the shipment to be considered for a return. No items will be returnable after 30 days.



INTERNATIONAL CANCELLATION & RETURNS


Due to the complexities and costs associated with international merchandise returns, all sales to our international customers are final. RalliTEK does not offer returns nor refunds for international addresses.



EXCHANGES


RalliTEK excepts exchanges, but RalliTEK must receive the original item in the very same condition it had been sold to avoid additional fees. To request an exchange, customers must contact us by phone: 503-619-0055 or email: support@rallitek.com to receive approval and return instructions.


Terms for an Exchange:

  • Customers must supply proof-of-purchase for the item before an exchange is considered.
  • Customers are required to ship the original package at their own expense.
  • To avoid a restocking fee, exchange items must arrive at our facility with all supporting parts and manuals and in the same NEW (pristine and re-sellable) condition in which it was sold.
  • Items received in any other condition other than described above will incur a 35% restocking fee.



NON-DELIVERY & REFUSED DELIVERY


Orders returned to RalliTEK by the shipping carrier as “Undeliverable” or “Refused” will be refunded to the customer only after all freight charges and a 15% restocking fee are applied. If the customer desires to have the product resent to a new or corrected address, RalliTEK will charge the customer for the additional freight charges and waive the 15% restocking fee.



REFUNDS ON SHIPPING CHARGES


RalliTEK and RalliTEK.com do not refund shipping charges. In the event the product you ordered is sent or processed incorrectly by RalliTEK, we will accept the package back and credit the customer any additional shipping costs incurred by the error. If necessary, RalliTEK will reship the item back to the customer.


In the event a customer-provided address conflicts with the freight carrier and their ability to deliver a package, the customer is fully responsible for the product and the order charges. This includes shipping attempts to PO boxes or other delivery addresses that are not supported by the freight carrier. Customers must ensure they select the appropriate shipping address during online checkout with RalliTEK.


Note: The refund amount on orders that qualified for Free Shipping will be reduced by the amount incurred to ship the product to the customer.



MANUFACTURER WARRANTIES (FOR NON-RALLITEK BRANDED PRODUCTS)


These products do not have any written or implied warranties. RalliTEK is not responsible for any product failure or failure due to installation. Products on RalliTEK.com are sold with the warranty applied directly from the manufacturer. The customer must contact the product brand manufacturer for any warranty details. All products sold on Rallitek.com are intended for off-road and/or race use only as suggested by the manufacturer and should be installed and set up by professional service centers only. Should a warranty claim arise, the customer and the manufacturer will handle all warranty issues directly.


There is no warranty on high-performance or race-related parts due to the nature of usage.


No payment or reimbursement shall be made for the installation, removal, transportation, or other charges. The remedies outlined in this instrument are exclusive and the liability of RalliTEK with respect to any sale shall not exceed the price of the product on which the liability is based.



EXCEPT AS STATED OTHERWISE IN THIS WARRANTY, RalliTEK MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.


Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. RalliTEK shall not, in any case, be liable for special, incidental, consequential, indirect, or other similar damages arising from any breach of these warranties even if RalliTEK or its agent has been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty is governed by the laws of the State of Oregon.



RALLITEK BRANDED PRODUCTS LIFETIME WARRANTY


RalliTEK branded products are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.


If a RalliTEK branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it at our discretion. This policy covers only original, unaltered, and unmodified materials and workmanship. This warranty does not cover damage caused by incorrect installation, accident, improper care, negligence, normal wear, and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.


For a warranty evaluation, please contact RalliTEK at 503-619-0055 (Support@RalliTEK.com) to obtain a return authorization. Once this step has been completed, your product must be returned directly to the RalliTEK Warranty Department, 13339 NE Airport Way, Suite 500, Portland, OR 97230. All shipping to the Warranty Department must be pre-paid and insured. RalliTEK will not be liable for lost in-bound packages.



NOTE:

  • This warranty is only available within the United States or Canada.
  • This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
  • This warranty does not cover products sold by RalliTEK that are not RalliTEK branded products.


The RalliTEK website sells RalliTEK branded discontinued, special make-up, and slightly blemished products at significant discounts as 'factory seconds' products. This warranty does not automatically cover products purchased as 'factory seconds'. RalliTEK reserves the right to determine if any warranty applies on a case by case basis for ‘factory second’ parts. If approved, the RalliTEK Warranty Department may repair 'factory seconds' products for a reasonable charge and applicable shipping charges.



PRIVACY POLICY


Thank you for choosing to be part of our community at RalliTEK, a subsidiary of Performance Race Engineering, LLC. RalliTEK is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at support@rallitek.com.


RalliTEK may collect personally identifiable information while you are using our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, the page(s) you visited, and device characteristics.


Personally, Identifiable Information is defined as: “first and last name, email address, postal address, phone number, data necessary to process your payment if you make a purchase, such as your payment instrument number (ie: credit card number), and the security code associated with your payment instrument”. RalliTEK complies with all state and federal laws, protecting your rights while fulfilling our business obligations therefore, RalliTEK will NEVER sell or trade your personally identifiable information. RalliTEK uses this information for business purposes only including marketing and data analytics to improve marketing efforts and enrich our customer experience.



SOCIAL MEDIA and GOOGLE MAPS


Our website, mobile application, and or Facebook application uses Google Maps APIs to provide better service. By using the Maps API Implementation, you agree to be bound by Google’s Terms of Service. We use information such as location in conjunction with data from other data providers to enhance navigation and customer experience while visiting our website.



SECURITY POLICY


All customer data, including any personally identifiable information, is kept secure “at-all-times” during the transmission of any payments. RalliTEK has adopted appropriate technical and organizational security practices to ensure that payment and personal information remain secure and encrypted. Our Security software is among the best software available today and employs the Secure Socket Layer (SSL) protocol, an industry standard to encrypt all personal information, including credit card number, name, and address so that it cannot be read over the internet.



METHODS OF TRANSACTION SECURITY


RalliTEK uses the Secure Socket Layer (SSL) security protocol for transaction security along with the Authorize.net payment gateway.



DISCLOSURE OF CURRENCY

All transactions are in US dollars.