BACKORDERS


If your item is not in stock at the time of your order, you will be notified and we will fulfill your order as soon as possible. Some items on backorder take 4-6 weeks for delivery. Cancellations at this time will not be subject to cancellation fees.



CANCELLATION & RETURNS


Orders cannot be canceled once tracking numbers have been generated. A generated tracking number is established as soon as the shipping vendor has processed the package in their parcel tracking system. Please refer to the automated email or make contact with a RalliTEK representative for assistance locating a tracking number. Strut Assemblies cannot be canceled once the order is placed.



U.S. DOMESTIC CANCELLATIONS


If you order a product, your credit card is charged immediately. We will begin to receive notifications about your shipment as it is prepared by our shipping staff. If you choose to cancel the order the same day we received it or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you. Item changes prior to your order being shipped must be discussed with a RalliTEK employee.



U.S. DOMESTIC RETURNS


If a product is ordered and not wanted, the unused, unopened item can be returned for a 35% restocking fee. Shipping is not refundable in either direction. Items that are damaged and/or incorrect products received must be reported within 5 days of receiving the shipment to be considered for a return. No items will be returnable after 30 days.



INTERNATIONAL CANCELLATION & RETURNS


Due to the complexities and costs associated with international merchandise returns, all sales to our international customers are final. RalliTEK does not offer returns nor refunds for international addresses.



EXCHANGES


RalliTEK excepts exchanges, but RalliTEK must receive the original item in the very same condition it had been sold to avoid additional fees. To request an exchange, customers must contact us by phone: 503-619-0055 or email: support@rallitek.com to receive approval and return instructions.


Terms for an Exchange:

  • Customers must supply proof-of-purchase for the item before an exchange is considered.
  • Customers are required to ship the original package at their own expense.
  • To avoid a restocking fee, exchange items must arrive at our facility with all supporting parts and manuals and in the same NEW (pristine and re-sellable) condition in which it was sold.
  • Items received in any other condition other than described above will incur a 35% restocking fee.



NON-DELIVERY & REFUSED DELIVERY


Orders returned to RalliTEK by the shipping carrier as “Undeliverable” or “Refused” will be refunded to the customer only after all freight charges and a 15% restocking fee are applied. If the customer desires to have the product resent to a new or corrected address, RalliTEK will charge the customer for the additional freight charges and waive the 15% restocking fee.



REFUNDS ON SHIPPING CHARGES


RalliTEK and RalliTEK.com do not refund shipping charges. In the event the product you ordered is sent or processed incorrectly by RalliTEK, we will accept the package back and credit the customer any additional shipping costs incurred by the error. If necessary, RalliTEK will reship the item back to the customer.


In the event a customer-provided address conflicts with the freight carrier and their ability to deliver a package, the customer is fully responsible for the product and the order charges. This includes shipping attempts to PO boxes or other delivery addresses that are not supported by the freight carrier. Customers must ensure they select the appropriate shipping address during online checkout with RalliTEK.


Note: The refund amount on orders that qualified for Free Shipping will be reduced by the amount incurred to ship the product to the customer.