RalliTEK, and RalliTEK.com fulfill orders on a first come basis. If your item is not in stock, you will be notified and we will fulfill your order as soon as possible. Cancellations at this time will not be subject to any cancellation fees. Some items on backorder take 4-6 weeks for delivery.
If you order a product, your credit card is charged immediately. We will begin to receive notifications about your shipment as it is prepared by our shipping staff. If you choose to cancel the order the same day we received or not during business hours when the order has been processed, a 5% cancellation fee will be charged and the remaining amount will be credited back to you. Item changes prior to your order being shipped must be discussed with a RalliTEK employee.
If a product is ordered and not wanted, the UNUSED, unopened item can be returned for a 35% restocking fee. Shipping is not refundable in either direction. Items that are damaged OR incorrect MUST be reported within 5 days of receiving the shipment to be considered. No items will be returnable after 30 days.
RalliTEK, and RalliTEK.com does not refund shipping charges. In the event that the product you ordered is sent either incorrectly or processed wrong by RalliTEK, and RalliTEK.com we will accept the package back and credit you for any additional shipping costs you inquired. If necessary RalliTEK will then reship the item back to you.
In the event that a customer provided address conflicts with the shipment and it's carrier and their ability to deliver a package, the customer is fully responsible for the product. This includes shipping carriers not delivering to PO boxes due to improperly selected shipping services by the customer during online checkout with RalliTEK.
Please note that orders that qualified for our Free Shipping Promotion will not receive a refund for the credited shipping charges.
Refused or undeliverable orders that are returned to us will automatically be charged a 15% restocking fee, in addition to all freight charges incurred for the shipment by RalliTEK, and RalliTEK.com. The customer has the ability to have avoid this restocking fee if the customer pays RalliTEK.com again for additional shipping to a new or corrected address.